Remote Support
No truck roll needed. We can connect to your computer in minutes and fix most issues remotely — safely and securely.
How It Works
Download Splashtop SOS
Click the Download button below. It automatically detects your operating system and downloads the right version for your Windows PC or Mac.
Open the App & Share Your Code
Open the downloaded app. You'll see a 9-digit session code. Call or text that code to Jason and tell him what the issue is.
We Connect & Fix
Jason connects to your computer securely. You can watch everything in real time and end the session any time.
Download Remote Support App
Works on Windows 10/11 and macOS. No account needed. The app closes when you do — nothing is left running on your computer.
Download NowAutomatically detects your operating system (Windows or Mac)
After downloading, call or text Jason: (888) 9-CLICK-9
Common Questions
Is it safe to let someone access my computer remotely?
Yes. Splashtop SOS requires you to share the session code — we can only connect when you give us that code. You can see everything we do in real time, and you can end the session instantly by closing the app.
Does the app stay on my computer after the session?
No. Splashtop SOS is a portable app — it doesn't install anything and leaves no background processes running after you close it.
What issues can be fixed remotely?
Most software issues: slow performance, virus removal, software setup, email configuration, printer issues, Windows/Mac problems, and more. Hardware failures require an on-site visit.
How much does remote support cost?
Remote support is billed at our standard hourly rate with a 30-minute minimum. Contact us for current rates — we'll always confirm pricing before we start.