Fixed in minutes,
not days.
Fast remote assistance without waiting for a truck roll. Download Splashtop SOS and we can connect to your device in minutes.
Download the
remote support app.
Works on Windows 10/11 and macOS. No account needed. The app closes when you do — nothing is left running on your computer.
Automatically detects your operating system (Windows or Mac)
After downloading, call or text us: (888) 9-CLICK-9
Call or text us
Tell us what's happening. No ticket number, no queue — you reach a team that knows your setup.
Download Splashtop SOS
A small one-time download. Nothing stays running on your machine afterwards.
Share your session code
We can only connect when you invite us. The code is yours to give.
Watch us work
You see everything we do in real time, and you can end the session instantly by closing the app.
Common
questions.
Is it safe to let someone access my computer remotely?
Yes. Splashtop SOS requires you to share the session code — we can only connect when you give us that code. You can see everything we do in real time, and you can end the session instantly by closing the app.
Does the app stay on my computer after the session?
No. Splashtop SOS is a portable app — it doesn't install anything and leaves no background processes running after you close it.
What issues can be fixed remotely?
Most software issues: slow performance, virus removal, software setup, email configuration, printer issues, Windows/Mac problems, and more. Hardware failures require an on-site visit.
How much does remote support cost?
Remote support is billed at our standard hourly rate with a 30-minute minimum. Contact us for current rates — we'll always confirm pricing before we start.
Hardware, cabling, and new installs get a real visit.
Schedule an on-site visit